The following are our “Golden Rules for Recoveries” which we think should be standard–and at least incorporated as special terms and conditions– e.g. in all transport insurance contracts:
- Inform your insurer and his recoveries office of all suspected events which could lead to a claim (no matter how unimportant it may appear to be), so that prompt and efficient steps can be taken to support potential recovery actions.
- Immediately give notice in writing to the shipper, his agents or other potential third parties that you consider them responsible for causing the damage in question.
- Arrange for a survey of damage as soon as possible and invite, as appropriate, all parties involved in the transport in question (shipper, agent, stevedores, carrier, terminal operator etc.).
- Prepare a pre-shipment report, loading report and/or an unloading report when transporting valuable or sensitive goods (e.g. project cargo, heavy lift shipments, steel, refrigerated goods etc.).
- If the damage is considerable, all efforts should be made to obtain a security from the carrier.
- Instruct the receiver and/or his representative to determine the exterior condition of the goods upon receipt and to indicate their findings on the underlying documentation upon acceptance.
- Try to obtain from the carrier the necessary documentation and certification with regard to the number/amount and condition of the goods.